Last updated: January 2026

Terms of Service

Welcome to VoxioTalk. These Terms of Service (“Terms”) govern your use of the VoxioTalk VoIP home phone service, including our website at voxiotalk.com, the Voxio Phone hardware device, and all related features and support (collectively, the “Service”). By signing up for or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

VoxioTalk provides Voice over Internet Protocol (VoIP) home phone service powered by FusionPBX, an open-source PBX platform. The Service includes a Voxio Phone hardware device, a dedicated phone number, unlimited calling within the United States, E911 emergency calling, voicemail, speed dials, and parent-controlled features. The Service requires a broadband Internet connection and standard electrical power to operate.

2. Fees and Billing

Hardware Fee

A one-time, non-refundable hardware fee of $60.00 is charged at signup. This covers the cost of the Voxio Phone device and standard shipping. The device is yours to keep.

Monthly Service Fee

The monthly service fee is $20.00 per line. This fee covers unlimited domestic calling, E911 service, voicemail, and all standard features.

Automatic Billing

Monthly service fees are automatically charged on the same day each month (your billing date) to the payment method you provide at signup. All payments are processed securely by Authorize.net, our PCI-compliant payment processor. VoxioTalk does not store your full payment card details on our servers.

Taxes and Fees

Applicable federal, state, and local taxes, as well as regulatory fees (including Universal Service Fund charges), may be added to your monthly bill. These amounts vary by location and are itemized on your billing statement.

3. Cancellation

You may cancel your VoxioTalk service at any time by contacting our support team at [email protected] or by calling (615) 369-3322. Upon cancellation:

  • Your service will remain active through the end of your current billing period.
  • No refunds are provided for partial months. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days.
  • The one-time hardware fee is non-refundable.
  • Your phone number may be eligible for porting to another provider. Porting requests must be initiated before cancellation.

4. Acceptable Use

VoxioTalk is designed and priced for residential use only. By using the Service, you agree to the following acceptable use rules:

  • You will not use the Service for commercial, telemarketing, call center, or business purposes.
  • You will not use the Service for robocalls, auto-dialing, or any form of automated calling.
  • You will not use the Service to harass, threaten, defraud, or abuse others.
  • You will not use the Service for any illegal activity.
  • You will not resell, rebrand, or redistribute the Service to third parties.
  • You will not use the Service in a manner that interferes with or disrupts our network, other users, or third-party networks.

VoxioTalk reserves the right to suspend or terminate your Service without notice if we determine, in our sole discretion, that your use violates these acceptable use rules or is otherwise harmful to our network or other users.

5. E911 Emergency Service Limitations

E911 service with VoxioTalk differs from traditional 911 service. VoIP-based 911 calling has important limitations that you must understand before using our Service. These include:

  • E911 calls are routed based on the physical address you register with us, not your real-time location.
  • E911 service does not function during a power outage or Internet outage.
  • You must keep your registered address current at all times.

Please read our complete E911 Disclaimer for full details. By using VoxioTalk, you acknowledge and accept these E911 limitations.

6. Service Availability

VoxioTalk depends on your broadband Internet connection and electrical power. We do not guarantee uninterrupted or error-free service. Service may be interrupted due to:

  • Internet service outages or degradation
  • Power outages (the Voxio Phone requires electrical power; a battery backup or UPS is recommended)
  • Scheduled maintenance (we will make reasonable efforts to provide advance notice)
  • Emergency maintenance required to protect the network
  • Events beyond our reasonable control (natural disasters, third-party network failures, etc.)

7. Limitation of Liability

To the fullest extent permitted by applicable law, VoxioTalk and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for lost profits, lost revenue, lost data, business interruption, or personal injury arising out of or related to your use of or inability to use the Service.

E911 limitation: VoxioTalk’s liability for any claims arising from or related to E911 service, including failure of E911 service to operate correctly, is limited to the amount you paid for Service in the three (3) months preceding the event giving rise to the claim.

VoxioTalk’s total aggregate liability for any and all claims relating to the Service shall not exceed the total amount paid by you to VoxioTalk in the twelve (12) months preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless VoxioTalk and its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

9. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Williamson County, Tennessee, and you consent to personal jurisdiction in those courts.

Before filing any formal legal action, you agree to contact us at [email protected] and attempt to resolve the dispute informally.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date, and where required by law, by sending notice to your email address on file. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: