Last updated: January 2026

Privacy Policy

VoxioTalk (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP home phone service and visit our website at voxiotalk.com (the “Service”).

1. Information We Collect

Personal Information You Provide

When you sign up for VoxioTalk, we collect information you voluntarily provide, including:

  • Name — to identify your account
  • Email address — for account communications and support
  • Phone number — your VoxioTalk line number and any contact numbers
  • Physical/service address — required for E911 emergency services and hardware shipping
  • Payment information — credit or debit card details for monthly billing

Payment Card Data

Important: Your payment card information is tokenized and processed securely by Authorize.net, our PCI-compliant payment processor. VoxioTalk never receives, stores, or has access to your full card number, CVV, or other sensitive card data on our servers.

Call Data

When you make or receive calls through VoxioTalk, we generate and store Call Detail Records (CDRs). CDRs include the calling and called numbers, call duration, time stamp, and call completion status. CDRs do not include the content or audio of your calls. We retain CDRs for billing accuracy and as required by applicable telecommunications regulations.

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including your IP address, browser type, operating system, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service provision — to activate, maintain, and operate your VoxioTalk phone service
  • Billing — to process monthly subscription charges and hardware fees via Authorize.net
  • E911 compliance — to register your physical address with emergency services
  • Customer support — to respond to your inquiries and troubleshoot issues
  • Service improvement — to analyze usage patterns and improve our offerings
  • Legal compliance — to comply with applicable laws, regulations, and lawful requests

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Authorize.net (payment processing) — to process your monthly subscription payments securely. Authorize.net receives your payment card information directly and does not share full card details with us.
  • Flowroute (SIP trunking) — to route your calls over the public telephone network. Flowroute processes call signaling data and CDRs as part of normal telecommunications operations.
  • FusionPBX (call processing) — our PBX platform that handles call routing, voicemail, and feature delivery. FusionPBX processes call metadata and CDRs to operate your phone service.
  • Legal obligations — if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of VoxioTalk, our customers, or the public.

4. Cookies

Our website uses session cookies to maintain your authenticated session when you log into your account dashboard. These cookies are essential for the website to function and expire when you close your browser. We do not use tracking cookies, advertising cookies, or third-party analytics cookies on our site.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. Call Detail Records are retained for the duration required by applicable telecommunications regulations and for billing dispute resolution. Upon account cancellation, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

  • Access — you may request a copy of the personal information we hold about you.
  • Correction — you may request that we correct any inaccurate or incomplete information.
  • Deletion — you may request that we delete your personal information, subject to legal retention requirements (e.g., CDRs required by telecommunications regulations).
  • Portability — where applicable, you may request a portable copy of your data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children’s Privacy

VoxioTalk is a family-oriented home phone service. While children may use the Voxio Phone device to make and receive calls, the account must be created and managed by a parent or legal guardian who is at least 18 years of age. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: